Shipping Policy

Rates within the Continental USA

Orders are shipped directly to your street address. Orders are subject to shipping/postage and handling charges as follows:

Order Amount $0 - 25.00 $25.01 - 75.00 $75.01 - 150.00 $150.01 - 200.00 $200.01 and above
$5 $9 $12 $15 Free Shipping
2nd Day $25 $30 $35 $40 $50
Next Day $40 $45 $50 $55 $65
Order Amount Ground
2nd Day Next Day
$0 - 25.00 $5 $25 $40
Order Amount Ground
2nd Day Next Day
$25.01 - 75.00 $9 $30 $45
Order Amount Ground
2nd Day Next Day
$75.01 - 150.00 $12 $35 $50
Order Amount Ground
2nd Day Next Day
$150.01 - 200.00 $15 $40 $55
Order Amount Ground
2nd Day Next Day
$200.01 and above Free Shipping $50 $65

**Next Day Air and 2nd Day Air orders received after 4:00 p.m. EST will be processed the next business day. Next Day Air orders placed on Friday prior to 4 p.m. will be delivered the following Monday. Next Day Air and 2nd Day Air Orders placed on Saturday or Sunday will be processed on Monday.

These rates do not apply to shipments to AK, HI, PR or CANADA. Separate rates from these destinations will be determined and customers will be notified.

The COOP will attempt to send all items in a single package. However, Special Order Items are drop shipped from the manufacturer and will be delivered separately. Items that are Special Orders are noted as such on the product details page and include items such as chairs, diploma frames, jewelry, watches, and clocks. Special Order Items may take up to 4 weeks for delivery. Special Order Items can not be expedited due to production time.

International Shipments and Special Delivery

All International Shipments are shipped by air parcel post unless otherwise directed. The cost of international shipping will be calculated at checkout based on the destination. Note that certain items shipped directly from the vendor (drop shipments) may require additional shipping charges. If additional shipping charges apply, we will contact you to approve these charges prior to shipping your order.

International orders may be subject to the customs fees and import duties of the country to which your order ships. These fees are always the recipient's responsibility and are not included in shipping charges. Please contact the applicable customs office for details.

Tracking your Shipping

You will receive by email a tracking number. You may also log in and access your account, where you can view past and present orders, and view your tracking information.

If you have additional questions, please fill out a contact form at Contact Us or call our toll free phone number 1-800-368-1882 within the continental U.S.

Security Policy

While The COOP cannot guarantee the security of your internet transactions, we have designed the online order process so that it takes place in an environment of high security. All ordering information is protected by communicating through Secure Sockets Layer (SSL), the standard in internet security. If any unauthorized use of your credit card occurs, simply notify your credit card company in accordance with its reporting rules and procedures. The COOP will not be held responsible for fraudulent credit card use. If you don't find your concerns addressed here, feel free to contact us by e-mail or phone 1-800-368-1882 within the continental U.S.


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